“The sense of curiosity for any marketer to go, how’s this working? Or how do I make this thing better, should be ingrained in us. So if you’ve got that mindset, AI is just another application for making stuff better performing, faster, outsmarting competitors.” shared Pete Markey, former CMO of TSB & Boots.
While 88% of CMOs report AI efficiency gains, the most successful teams are discovering there’s an even bigger opportunity beyond operational tasks, using AI for strategic advantage.
The 88% Efficiency Ceiling, Why Operational AI Has Limits
Most marketing teams begin their AI journey in the efficiency lane, and rightly so. They generate content faster. Create more variations. Automate repetitive tasks. These operational gains create immediate value and free up time for high-level thinking.
But here’s where it gets exciting: AI provides the opportunity to elevate creative outputs, strengthen strategies and connect deeper with your audience while transforming your processes, not just accelerating them.
As Pete explains: “If you don’t change how you operate and work, then funnily enough, nothing changes. And the same is true here.”
The teams pulling ahead are those who’ve mastered operational efficiency and are now exploring what’s possible when AI becomes a strategic partner, not just a productivity tool.

